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    Delivery Policy

    Subject to availability of products and receipt of payment, requests will be processed within 24-48 hours. You may select either:

    a)    Surface Mail: this is by boat and takes around +/-12-14 weeks for delivery. Although slower it is a cheaper option and it has a tracking system for parcels. If their are any delays at the post office in Sa this can considerbly increase the time it takes. Please ensure that you do not order items that will expire within the transit time as we will NOT do any refunds o any items ordered that have expired by the time it arrives. 

     

    b)    2 options:  1. Airmail for Large Parcels and 2. Registered Airmail. Registered Airmail is for small parcels generally up to 1kg and has NO insurance option but does have tracking. Airmail for Large parcels: with a tracking number (+/-10-15 working days for delivery): 

    IF SHIPPING (for AIRMAIL and SURFACE MAIL)  = R100 000.00 - this just means that the items in your cart have reached our maximum loaded shipping rates and we will have to calculate your shipping manually for you. PLease email us and we will manually calculate your shipping.
      

     

    All international deliveries are subject to the import and custom laws of that country and expatshop.co.za cannot be held responsible if a parcel or item is confiscated or held for inspection due to these laws (or retuned). The onus is therefore on the client to ensure that items purchased on Expat Shop will in no way be contravening the import laws of the destination country.
     
    Return and Refunds Policy
    The provision of goods and services by Expat Shop is subject to availability.  In cases of unavailability, Expat Shop will refund the client in full within 30 days, if the goods have not been placed on backorder as requested by the client.  Cancellation of orders by the client will attract a 20% administration fee.  We will however ensure that all items containing fragile items are packaged in double bubble wrap (the highest quality) as well as being enclosed in polystyrene if deemed necessary.

    Customer Privacy Policy
    Expat Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

    Payment Options Accepted
    Payment may be made via Visa, Master Card, Diners and American Express credit cards or by bank transfer into the Expat Shop bank account, the details of which will be provided on request.

    Credit Card Acquiring and Security
    Credit card transactions will be acquired for Expat Shop by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Standand Bank. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy. 

    Customer Details Separate from Card Details
    Customer details will be stored by Expat Shop separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

    Merchant Outlet Country and Transaction Currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

    Country of Domicile
    This website is governed by the laws of South Africa and Expat Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

    Variation
    Expat Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    Expat Shop contact details
    Email Support: info@expatshop.co.za | Skype: infoatexpatshop 
     
    Parcels that are returned / not delivered due to:
     
    1. Undelivered - parcel not collected by addressee within allocated time allowed :
     if the client would like the parcel/s to be resent, an additional handling fee of R50.00 and the additional airmail will be levied per parcel / order.
     
    2.  Items that have been ordered are in contravention of the customs laws of the country of delivery: 
     
    no refunds : as the onus is on the clients to ensure that items that are ordered are NOT in contravention of the customs laws of the country that the parcels need to be delivered in.
     
    3.  Addressee refused to pay the additional customs charge levied in delivery country:
    the client can request the parcels to be resent - an additional handling fee of R50.00 and the additional airmail will be levied per parcel / order.  If however the clients request a refund  : this would depend on the condition that the goods were returned in - if the goods are able to be resold  then the normal cancellation policy will apply i.e. 25% administration fee will levied against the value of the items ordered (excluding the shipping paid). If the goods returned are not able to be resold  due to the condition of the goods - then no refunds will be given.

    4. Parcels are lost due to the postal system:

    We will first place a manual tracking with the South African postal system. This can take +/- 3 months to get a reply from the post office as they have to manaually request information from each part of the shipping partners. If in the highly unlikely event that the parcel has been lost or destroyed - Expatshop will not be held liable for any refunds in this instance.