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    Shipping info/About us

    Delivery policy
    Subject to availability of products and receipt of payment, requests will be processed within 24-48 hours. You may select either:

           a) Fedex - a courier delivery service +/- 4 to 7 working days for delivery. Our rates for Fedex are just an estimate and may change as a result of the acutal dimensions of the final packed parcel. Fedex works on the larger of either the box sizes or the weight of the parcels and this can only be determined once the parcel has been packaged.

     

          b) Surface Mail: this is by boat and takes around 6-12 weeks for delivery. Although slower it is a cheaper option and it has a tracking system for parcels. Cerian counties allow for the parcels to be **insured to the orders replacement value - please refer list below for countries that allow insurance.

     

          c) 2 options: 1. Airmail for Large Parcels and 2. Registered Airmail. Registered Airmail is for small parcels generally up to 1kg and has NO insurance option but does have tracking. Airmail for Large parcels: with a tracking number (5 to 10 working days for delivery): your parcel is **insured to its replacement value (for lost parcels). Please refer table below to determine if the country the parcel needs to be sent to allows for insurance coverage. The Middle East is slower at times even with Airmail - it could be that the customs inspections hold certian parcels up for checking. Please note : cigarettes are sent registered airmail and as for all small registered mail parcels there is no insurance option.

    IF SHIPPING (for AIRMAIL and SURFACE MAIL) = R100 000.00 - this just means that the items in your cart have reached our maximum loaded shipping rates and we will have to calculate your shipping manually for you. PLease email us and we will manually calculate your shipping.


     

    d) EMS - Expedited Mail Services - generally quicker than Airmail (+/- 4-5 working days). Can vary in efficiency from country to country though. Is usually a service that will deliver to your door - EXCEPT for the UNITED ARAB EMIRATES that required a POBOX for delivery with this service . Certian countries allow insurance - see table below

     

     

     

    All international deliveries are subject to the import and custom laws of that country and expatshop.co.za cannot be held responsible if a parcel or item is confiscated or held for inspection due to these laws. The onus is therefore on the client to ensure that items purchased on Expat Shop will in no way be contravening the import laws of the destination country.

     

     
     All shipping costs at time of checkout and payment are estimates only - as there are box size restrictions on certian shipment methods. We can therefore only determine the actual costs once the parcels have been packed.
     
    You can still add and remove items from your cart at this stage. (this is all BEFORE you make a commitment to purchase)
    All international deliveries are subject to the import and custom laws of that country and expatshop.co.za cannot be held responsible if a parcel or item is confiscated or held for inspection due to these laws. The onus is therefore on the client to ensure that items purchased on Expat Shop will in no way be contravening the import laws of the destination country.
     
    Return and Refunds Policy
    The provision of goods and services by Expat Shop is subject to availability.  In cases of unavailability, Expat Shop will refund the client in full within 30 days, if the goods have not been placed on backorder as requested by the client.  Cancellation of orders by the client will attract a 20% administration fee. Only insured parcels (Fedex and Insured Airmail / Surface mail parcels) will be replaced in the unlikely event that the parcel has not reached its destination. Insured airmail does not provide coverage for fragile items. We will however ensure that all items containing fragile items are packaged in double bubble wrap (the highest quality) as well as being enclosed in polystyrene if deemed necessary.

    Customer Privacy Policy
    Expat Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

    Payment Options Accepted
    Payment may be made via Visa, Master Card, Diners and American Express credit cards or by bank transfer into the Expat Shop bank account, the details of which will be provided on request.

    Credit Card Acquiring and Security
    Credit card transactions will be acquired for Expat Shop by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Standand Bank. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy. 

    Customer Details Separate from Card Details
    Customer details will be stored by Expat Shop separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

    Merchant Outlet Country and Transaction Currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

    Country of Domicile
    This website is governed by the laws of South Africa and Expat Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

    Variation
    Expat Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.

    Company Information
    This website is run by Silver Moon Investments 263 CC based in South Africa trading as Expat Shop and with registration number 2006/117520/23

    Expat Shop contact details
     Email Support: info@expatshop.co.za | Skype: infoatexpatshop
     
    About us
    We were South African Expats ourselves for 10 years and we know first hand how we missed certain South African goodies.  
    The services we offer:
    • Personalised shopping from South African :PnP, Woolworths, Clicks, Dischem, Sportsmans Warehouse and items sourced from farmers markets in the Helderberg basin. Items could include food, toiletries, health products, music , sporting goods and books from Exclusive Books, Juta and Van Schaik. Our aim is to source the products at the lowest possible price. If you don't find what you are looking for on the listed products, please send me an e-mail with your requirements and if its possible to find it... - then you can have it!
    • Gifts in and around SA - send us an email with your requirements and we will send you a personalised quote to send gifts to friends and family in South Africa.
    • We can also assist with administrative matters in SA - e.g. Visa's that need to be entered in passports etc. Send us an email with your requirements and we will inform you if we are able to assist you.
    For people shopping from our South Africa's neigbouring countries, the shipping rates are still being loaded onto the system. Send me an email in the meantime if you would like to know what it would cost to send a parcel to you.
    **International insured parcels - this can change at ant time
     
    Parcels to the following countries may be insured:
    Country Maximum insured value Maximum Mass
    Argentina R2 000 20KG
    Australia (including Christmas, R1 432 20kg
     
    Austria R2 000 20kg
    Belgium R2 000 30kg
    Botswana R 400 30kg
    Brazil R2 000 30kg
    Canada (including Newfoundland) R2 000 30kg
    China (Taiwan) R2 000 30kg
    Cyprus R2 000 30kg
    Denmark R2 000 30kg
    France (including Andorra, R2 000 30kg
    Greece (including AegeanIslands, R2 000 20kg
    Hong Kong R2 000 30kg
    Ireland R2 000 30kg
    Italy R2 000 30kg
    Lesotho R 400 30kg
    Macao R2 000 20kg
    Malawi R1 617 20kg
    Malaysia R2 000 30kg
    Mauritius (including Chagos R 960 20kg
    Namibia R2 000 20kg
    Netherlands R2 000 30kg
    New Zealand R2 000 30kg
    Poland R2 000 20kg
    Portugal (incl Azores and Madeira) R2 000 30kg
    Réunion R2 000 30KG
    Seychelles R2 000 30kg
    Singapore R2 000 30kg
    Sri Lanka R 293 30kg
    Swaziland R2 000 30kg
    Sweden R2 000 30kg
    Switzerland (including Liechtenstein) R1 617 30kg
    United States of America R1 600 30kg
    Zambia R 554 30kg
    Zimbabwe R2 000 30kg
     

    Shipping info/About us