Send me an email with any product or service you might need that is not currently listed: info@expatshop.co.za
Shipping Information
The system is really easy to use - add items to the shopping cart. Enter your shipping address and the system will generate 4 prices
a) Fedex - a courier delivery service +/- 4 to 7 working days for delivery
b) Surface Mail: this is by boat and takes around 6-12 weeks for delivery. Although slower it is a cheaper option and it has a tracking system for parcels. Certain counties allow for the parcels to be **insured to the orders replacement value - please refer list below for countries that allow insurance.
c) Insured Airmail: with a tracking number (5 to 10 working days for delivery): even though slightly more expensive than Global Mail, your parcel is **insured to its replacement value (for lost parcels) and therefore our recommended choice. Please refer table below to determine if the country the parcel needs to be sent to allows for insurance coverage.
d) Global Mail (Via Royal Mail in the UK). The recorded airmail service (via Royal
Mail) will have a tracking number into London and from there the parcel is dispatched using ordinary mail. Delivery could be within 7-21 working days depending on the destination country. Please note that due to increased postal volumes at certain times of the year such as Christmas and New Year - delivery times may increase to +/- 30 working days. We accept no responsibility if parcels are not delivered as this is not an insured service and has NO tracking once it gets handed over to the postal service in the country of destination.
You can still add and remove items from your cart at this stage. (this is all BEFORE you make a commitment to purchase)
All international deliveries are subject to the import and custom laws of that country and expatshop.co.za cannot be held responsible if a parcel or item is confiscated or held for inspection due to these laws. The onus is therefore on the client to ensure that items purchased on Expat Shop will in no way be contravening the import laws of the destination country.
GLOBAL MAIL
Just a small note re the shipping charges (only applicable to Global mail) to show you how you could get the best value for your money on these weight categories.
If your shipping charges amount to:
R252 (>2kgs <3kgs):This means your parcel weighs more than 2kgs - but less than 3kgs. In other words you could add additional products to your cart up to 3kgs without incurring any additional shipping costs.
R276 (>3kgs <4kgs) :This means your parcel weighs more than 3kgs - but less than 4kgs. In other words you could add additional products to your cart up to 4kgs without incurring any additional shipping costs.
R301 (>4kgs <5kgs): This means your parcel weighs more than 4kgs - but less than 5kgs. In other words you could add additional products to your cart up to 5kgs without incurring any additional shipping costs.
Return and Refunds Policy
The provision of goods and services by Expat Shop is subject to availability. In cases of unavailability, Expat Shop will refund the client in full within 30 days, if the goods have not been placed on backorder as requested by the client. Cancellation of orders by the client will attract a 20% administration fee. Only insured parcels (Fedex and Insured Airmail / Surface mail parcels) will be replaced in the unlikely event that the parcel has not reached its destination. Insured airmail does not provide coverage for fragile items. We will however ensure that all items containing fragile items are packaged in double bubble wrap (the highest quality) as well as being enclosed in polystyrene if deemed necessary.
Customer Privacy Policy
Expat Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment Options Accepted
Payment may be made via Visa, Master Card, Diners and American Express credit cards or by bank transfer into the Expat Shop bank account, the details of which will be provided on request.
Credit Card Acquiring and SecurityCredit card transactions will be acquired for Expat Shop by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Standand Bank. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.
Customer Details Separate from Card DetailsCustomer details will be stored by Expat Shop separately from card details which are entered by the client on ShopDirect’s secure site. For more detail on ShopDirect refer to www.shopdirect.co.za .
Merchant Outlet Country and Transaction CurrencyThe merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Country of DomicileThis website is governed by the laws of South Africa and Expat Shop chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.
VariationExpat Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company InformationThis website is run by Silver Moon Investments 263 CC based in South Africa trading as Expat Shop and with registration number 2006/117520/23
Expat Shop contact detailsTelephonic Support: +27 21 855 5258 | Email Support:
info@expatshop.co.za | Skype: infoatexpatshop
About us
We were South African Expats ourselves for 10 years and we know first hand how we missed certain South African goodies.
The services we offer:
- Personalised shopping from South African :PnP, Woolworths, Clicks, Dischem, Sportsmans Warehouse and items sourced from farmers markets in the Helderberg basin. Items could include food, toiletries, health products, music , sporting goods and books from Exclusive Books, Juta and Van Schaik. Our aim is to source the products at the lowest possible price. If you don't find what you are looking for on the listed products, please send me an e-mail with your requirements and if its possible to find it... - then you can have it!
- Gifts in and around SA - send us an email with your requirements and we will send you a personalised quote to send gifts to friends and family in South Africa.
- We can also assist with administrative matters in SA - e.g. Visa's that need to be entered in passports etc. Send us an email with your requirements and we will inform you if we are able to assist you.
For people shopping from our South Africa's neigbouring countries, the shipping rates are still being loaded onto the system. Send me an email in the meantime if you would like to know what it would cost to send a parcel to you.